Privacy Policy

Astral Retreat

Last updated: 7 November 2026

At Astral Retreat, your privacy is important to us. We are committed to protecting your personal information and handling it responsibly, securely and in accordance with UK data protection laws.

This Privacy Policy explains what information we collect, how we use it, how we protect it and what rights you have.

1. Who we are

Astral Retreat is responsible for collecting and managing your personal information when you visit our website, make an enquiry or book a treatment with us.

If you have any questions about this policy or how your information is handled, please contact us using the details at the end of this page.

2. What information we collect

We may collect the following information when you interact with Astral Retreat:

  • Personal details: Your name, email address, telephone number and contact details.

  • Booking information: Details of treatments booked, appointment dates, payment information and booking history.

  • Health information: Information you voluntarily provide through consultation forms, including relevant medical conditions, allergies, medication, pregnancy information and other details relating to your suitability for treatments.

  • Website information: Technical information such as your IP address, browser type and information about how you use our website.

  • Communication: Information you provide when contacting us through email, social media or our website.

We only collect information that is relevant to providing our services and communicating with you.

3. How we use your information

We use your personal information to:

  • Manage appointments and bookings.

  • Respond to enquiries and communicate with you.

  • Provide treatments safely and appropriately.

  • Understand your treatment requirements and preferences.

  • Process payments and manage transactions.

  • Send appointment confirmations, reminders and important updates.

  • Improve our website and customer experience.

  • Send occasional offers or updates where you have given permission or where permitted by law.

We will never sell your personal information to third parties.

4. Health and treatment information

Before certain treatments, we may ask you to complete a consultation form containing information about your health and medical history.

This information is particularly important for treatments such as Brazilian lymphatic drainage, as it helps us assess your suitability, identify any potential contraindications and provide treatments safely.

Health information is classed as sensitive personal data under UK data protection law. We only collect and use this information where necessary for your treatment and with an appropriate legal basis, including your explicit consent where applicable.

Your consultation information is treated confidentially and is only accessed where necessary for providing your care and services.

5. Online bookings through Fresha

We use Fresha to manage our online bookings, appointments and related client information.

When you make a booking through Fresha, your personal information is processed through their platform. This may include your name, contact details, appointment information and other details you provide during the booking process.

Fresha also has its own privacy practices and may process certain information independently. We recommend reading their Privacy Policy for further details:

https://terms.fresha.com/privacy-policy

Astral Retreat is responsible for the client information we manage through Fresha for our own business purposes.

6. How we share your information

We respect your privacy and only share your personal information where necessary.

Your information may be shared with trusted service providers who help us operate our business, such as:

  • Fresha, for appointment management and bookings.

  • Payment providers, for processing transactions.

  • Website hosting and technical service providers, where necessary.

These providers are expected to handle your information securely and in accordance with applicable data protection requirements.

We may also disclose information where required by law.

7. How we protect your information

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access or disclosure.

Access to client information is restricted to what is necessary to operate our business and provide treatments.

While we take care to protect your information, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

8. How long we keep your information

We only retain personal information for as long as necessary to fulfil the purpose for which it was collected.

This may include keeping booking records, consultation forms and payment records for appropriate periods to meet legal, insurance and business requirements.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

9. Your privacy rights

Under UK data protection law, you have certain rights regarding your personal information.

These include the right to:

  • Request access to the personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Request the deletion of your personal information in certain circumstances.

  • Ask us to restrict how we use your information in certain circumstances.

  • Object to certain types of data processing.

  • Withdraw your consent where we rely on consent to process your information.

  • Request a copy of your information in a portable format, where applicable.

If you would like to exercise any of these rights, please contact us using the details below.

10. Marketing communications

We may occasionally send you updates, news or special offers about Astral Retreat and our treatments.

You can choose not to receive marketing communications at any time by unsubscribing or contacting us directly.

We will not use your personal information for marketing purposes where consent is required unless you have given it.

11. Cookies

Our website uses cookies to help it function properly and improve your browsing experience.

For more information about the cookies, we use and how you can manage your preferences, please read our separate Cookie Policy.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal requirements.

Any updates will be published on this page, along with the revised date.

13. Contact us

If you have any questions about this Privacy Policy, how we handle your personal information or wish to exercise your data protection rights, please get in touch.

Astral Retreat

Email: astral-retreat@outlook.com

14. Making a complaint

If you have concerns about how your personal information has been handled, please contact us in the first instance so we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Website: https://ico.org.uk/